Questions we get asked every week

Three things: how many separate spots there are, how big the largest one is, and whether the surrounding surface has a texture that needs matching. Ceiling work costs a little more than the same repair on a wall because it is slower and less forgiving. Travel inside our service areas does not add anything.

For most repairs, yes. A clear photo of the damage plus something in frame for scale tells us the size, the texture and the surface. If the photo hides something that changes the job — soft board around a stain, old plaster behind what looks like drywall — we tell you before we start, not after.

It is an honest range based on what you tell it, not a teaser number. Once we see the photo we confirm it. If something on site is genuinely different from what was described, we stop and talk to you before any extra work happens.

Yes. Getting a crew, materials and texture gear to your door has a floor to it, so a single tiny hole costs the same as a few of them. If you have other spots you have been ignoring, that is the visit to mention them.

No. Quoting is free and there is no travel surcharge inside our seven service areas. Prices exclude HST, and no financing fee is built into any number we give you.

On completion, once you have looked at the finished repair. Nothing up front for standard patch work.

Often within a few days, and sooner when a slot opens. Water damage and anything blocking a tenant move-in or a listing gets pushed up the list — tell us if that is you.

Yes to both. Someone answers the phone 24/7/365 — a real person who can book you in, not an answering service.

Most single-visit patch jobs are a few hours including cleanup. Deep repairs, plaster and anything that needs a coat to harden before sanding can need a short second stop, and we tell you which one you are looking at when we see the photo.

Not necessarily. Plenty of landlords and property managers arrange access and we send photos of the finished work. For occupied homes we would rather you take a look before we pack up.

Yes. Send the list and the access windows and we will schedule them in a run so you are dealing with one visit's worth of coordination instead of five.

No. We move what needs moving and cover the rest. All we ask is that you take anything fragile off the wall we are working on.

Less than you are picturing. We sheet the area, control the sanding and vacuum up before we leave. The room should be usable the moment we are out of it.

Because the filler treated the symptom and not the movement behind it. A crack over a door frame or along a seam is usually the house shifting with the seasons. Done properly it gets cut out, re-taped and feathered wide enough that the joint can move without splitting the finish.

Yes. We meter the surrounding board, cut back to what is actually dry, rebuild it and seal the stain so it cannot bleed back through paint. If the leak above it is still live, we will tell you that first — patching over an active leak just buys you a second repair.

Yes. A lot of Halifax housing stock is lath and plaster, and it does not behave like modern board. We rebuild it in coats rather than skinning over failing material.

Tell us before we leave, or call us after. We would rather come back and sort it than have you living with a patch you can see from the doorway.

The texture will. Paint is the harder half — colour shifts on a wall over years of light, so a spot touch-up can read slightly newer even with the exact same can. Where that risk is real we recommend painting the full wall corner to corner, and we say so before we start rather than after.

Yes — knockdown, orange peel, splatter, stipple and popcorn included. We match off the surrounding surface and blend outward so the repair does not sit in an obvious rectangle.

We prime and paint repairs as part of the work. If a whole room needs redoing, tell us and we will be straight with you about whether that is our lane or a painter's.

If you have the original can or the colour code, it helps. Otherwise we can match off the wall, keeping in mind the fading caveat above.

If we are painting it, it is done when we leave. If you are painting it yourself, the surface is primed and ready — we will tell you on the day if anything needs longer to cure.